Frequently Asked Questions

Where do your products come from?

All our products are sourced directly from Germany, where many household and personal care items are significantly more affordable. We carefully select trusted brands and ensure everything we offer meets high quality standards.

Why are your prices lower than in the Netherlands?

Pricing differences between countries can be surprisingly large. By sourcing products from Germany and delivering them directly to you, we’re able to offer the same high-quality items at more competitive prices — without unnecessary markups.

How long does delivery take?

We aim to dispatch orders quickly, with delivery typically taking 2–4 business days within the Netherlands. You’ll receive updates along the way so you always know where your order is.

Do you offer free shipping?

We offer competitive shipping rates, and in some cases free delivery may be available on larger orders or subscriptions. Final shipping costs are shown clearly at checkout — no surprises.

Can I set up recurring deliveries?

Yes! We offer a subscription option so you never run out of essentials. You can choose how often you’d like your products delivered and enjoy added convenience and savings.

What if a product is out of stock?

We do our best to keep all popular items available. If something is temporarily out of stock, we’ll restock it as soon as possible. You can also reach out to us for updates or product requests.

Can I return a product?

If there’s an issue with your order, please contact us and we’ll work with you to find a fair solution. Customer satisfaction is important to us, and we aim to handle every situation properly.

How can I contact you?

You can reach us anytime through our contact page or via email. Whether you have a question, feedback, or need help with an order, we’re here to help.